Question 1

How do I know if I need a full replacement or just a repair?

Accepted Answer

If your roof is under 15 years old and the damage is isolated to one area, a repair usually makes sense. If it's showing widespread granule loss, multiple leak points, or approaching the 20-year mark, replacement is typically more cost-effective.

Question 2

How long does a full roof replacement take?

Accepted Answer

Most residential roofs (1,500–3,500 sq ft) are completed in one day. Larger homes, complex roof lines, or multi-layer tear-offs can take two days. We schedule a full crew for the job size.

Question 3

Do you work directly with insurance companies?

Accepted Answer

Yes. We have an in-house supplement specialist who documents storm damage properly so your claim doesn't get underpaid. We'll attend the adjuster visit if needed.

Question 4

What financing options are available?

Accepted Answer

We partner with Hearth, which offers a 0% intro APR card for qualifying homeowners (680+ score) — no interest for up to 21 months. Standard personal loans are available for all credit profiles. Pre-qualify in 2 minutes with no impact to your credit score.

Question 5

What warranty do you offer on your work?

Accepted Answer

Every project includes our workmanship warranty (up to 10 years with Platinum Shield) plus the manufacturer's material warranty (typically 25–50 years for premium systems).

Question 6

How soon can I get an inspection after a storm?

Accepted Answer

We prioritize storm response. Most storm seasons have availability within 24–48 hours. Portal members get priority scheduling. Emergency tarping is available 24/7.

Question 7

What is Home Shield and is it really free?

Accepted Answer

Yes, completely free. You get a roof health dashboard, document storage for warranties and inspection reports, storm alerts, and direct messaging with our team. No credit card, no catch.

Question 8

Are you licensed and insured?

Accepted Answer

Fully licensed in every state we operate in, with $2 million general liability and worker's comp. Ask us for a certificate of insurance any time — we'll email it within the hour.

Question 9

How much does a roof replacement cost?

Accepted Answer

Most residential replacements run $8,000–$22,000 depending on size, material, and complexity. We provide written, itemized estimates at no charge — no ballpark ranges over the phone.

Question 10

What materials do you install?

Accepted Answer

We install GAF, Owens Corning, and CertainTeed systems — the three top-rated manufacturer lines. We also install metal roofing, modified bitumen, and TPO for commercial applications.

Question 11

What is Platinum Shield membership?

Accepted Answer

Our premium membership tier includes annual inspections, priority emergency response, extended workmanship warranty (10 years), and discounts on future work. Billed annually.

Question 12

Do I need to be home during the replacement?

Accepted Answer

No, you don't need to be home. We ask that vehicles are moved from the driveway and that you tell us about any gate codes. We'll send progress photos throughout the day.

Question 13

How do I get a free estimate?

Accepted Answer

Book a free roof inspection through our website — we'll come out, document everything with photos, and give you a written, itemized estimate within 24 hours. No ranges, no "starting from" — a specific number for your specific roof. There's no obligation and no cost.

Question 14

How can I track my roof's health between inspections?

Accepted Answer

Create a free Home Shield account — it's our owner portal with a live roof health dashboard, document vault for warranties and permits, storm alerts for your address, and direct messaging with our team. Download the app on iOS or Android and your roof data is always with you.

Question 15

Can I pay monthly instead of all at once?

Accepted Answer

Yes. Through Hearth financing, most homeowners break a full replacement into payments as low as $159/month — with 0% intro APR for qualified borrowers. Pre-qualify in 2 minutes on our Financing page with no hit to your credit score.

Question 16

What's the difference between 3-tab and architectural shingles?

Accepted Answer

3-tab shingles are flat, lighter, and cheaper — but they carry shorter warranties and perform worse in high winds. Architectural (dimensional) shingles have a layered look, last 30–50 years, and are what we recommend for nearly every residential job. Most manufacturer warranty upgrades require architectural shingles.

Question 17

How long do asphalt shingles last compared to metal?

Accepted Answer

Quality architectural shingles last 30–50 years. Standing-seam metal roofing lasts 50+ years and is virtually maintenance-free, but costs 2–3× more upfront. Our Roof Measure Calculator can estimate both options side-by-side so you can see the total cost of ownership.

Question 18

Will my insurance pay for a full replacement or just a patch?

Accepted Answer

It depends on the policy (ACV vs. RCV) and how damage is documented. Our supplement specialist attends the adjuster visit and ensures every damaged component is recorded. Underpaid claims are common — proper documentation is the difference between a $4,000 check and a full replacement.

Question 19

What should I do before the insurance adjuster arrives?

Accepted Answer

Document everything with photos before any repairs. Note the date of the storm. Do not let anyone do work before the adjuster sees the roof. Our Storm Damage Calculator can help you build a preliminary estimate to compare against the adjuster's offer.

Question 20

What can void my roofing warranty?

Accepted Answer

Walking on the roof without proper technique, installing satellite dishes without flashing, painting or coating shingles, and — most commonly — having non-certified contractors do repairs. That's why we're GAF and Owens Corning certified: our installs qualify for full system warranties that DIY and uncertified work cannot.

Question 21

Can my warranty transfer to the new buyer if I sell my home?

Accepted Answer

Most manufacturer warranties are transferable once, usually for a fee. We handle the paperwork. Store your warranty documents and transfer forms in your free Home Shield portal so they're instantly available at closing — buyers love it, and it adds to your home's value.

Question 22

Is there a mobile app for the portal?

Accepted Answer

Yes — the Home Shield app is available on iOS and Android. You get push alerts for storms hitting your address, one-tap access to your roof health score, and the ability to message our team directly from your phone. Download it free at homericly.com/app.

Question 23

What counts as a roofing emergency?

Accepted Answer

An active interior leak, a section of roof blown off or visibly compromised, tree impact, or any opening that is exposing your home to the elements. If in doubt, call — we'd rather do a 10-minute phone triage than have you discover mold damage three weeks later.

Question 24

Can you stop an active leak the same night?

Accepted Answer

Yes. We have crews on call 24/7 for emergency tarping and temporary sealing. We'll stabilize the roof to stop water intrusion, then schedule a proper repair or replacement once it's safe to work. Portal members get priority dispatch — free to sign up at homericly.com/home-shield.

Every Question We Get Asked.
Answered Honestly.

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Every Question We Get Asked.Answered Honestly.